Cancellation

Amid the ongoing uncertainty of COVID-19, we have modified our cancellation policy to offer greater flexibility to all our clients. We hope this will alleviate any stress and hesitation you have about an upcoming appointment. If you need to reschedule for whatever reason, and especially if you are not feeling well, we understand and request for you to please contact us as soon as possible to reschedule. To further support you, there will be no penalties for cancellations at this time.

 

Tardiness

Appointment times are as scheduled and cannot extend beyond the stated time to accommodate late arrivals. Please be on time to your appointment.

 

Sickness

Massage/bodywork is not appropriate care for infectious or contagious illness. Please cancel your appointment as soon as you are aware of an infectious or contagious condition. If it is within the 24-hour notice period, the cancellation fee may be waived.

 

Unless otherwise directed by the client’s primary healthcare provider, clients at higher risk of severe illness from COVID-19 should forgo massage while the virus is present in their communities.

  • People 65 years or older

  • Chronic lung disease

  • Moderate to severe asthma

  • Heart conditions

  • Compromised or suppressed immunity 

  • Severe obesity (body mass index of 40 or higher)

  • Diabetes

  • Chronic kidney disease

  • Liver disease

Arrival

  • I will communicate with you beforehand to obtain updates to your health information and ask you specifically about your potential exposure to COVID-19.

  • When you arrive at the office, I’ll ask that you wait in your vehicle until I text you or call you to come in. This ensures that we don’t have too many people in the reception area at one time.

  • I will greet you at the door and use a no touch thermal temperature screening to confirm that you don’t have a fever.

  • I’ll ask you if you have developed any symptoms of illness since booking your appointment. If you feel ill on the day of your session, there is no penalty for canceling your appointment. Massage is not advised if you have any symptoms of illness.

  • Please bring a face mask to use while you are in the building, and during your massage.

  • I will ask you to sign an informed consent form that states, “I understand that close contact with people increases the risk of infection from COVID-19. By signing this form, I acknowledge that I am aware of the risks involved and give consent to receive massage from this practitioner.”

  • There is a hand-hygiene station that I will ask you to use when you enter the office. You will also find hand sanitizer in the reception area and other places in the office for you to use as needed.

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Encinitas

700 Garden View Ct. Suite 201-A

Encinitas, CA 92024

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